Webinars: Current topics around Cisco Contact Center (Europe)

Due to postponements of live events and increased demand for specific Cisco Contact Center integration solutions, we have decided to share our knowledge with you through a webinar series. Get recordings and presentations for our Cisco Contact Center webinars here below or register for an upcoming webinar HERE.

All webinars were held in English.

Webinar - CRM Connectors for CCC

CRM Connectors for Cisco Contact Center

May 7, 2020 | 08:00am

In this webinar, we will highlight the capabilities of the CRM Connectors developed by Bucher + Suter, with a focus on Salesforce.

Webinar - eGain Virtual Assistant

eGain Virtual Assistant – life in action!

April 30, 2020 | 08:00am

Come and see how eGain’s chatbot can help serve your customers 24x7. By using Knowledge-/Guided-Help your customers get optimal support and when required: a seamless contextual handover to a Cisco ECE (Chat) Agent

Webinar - Your own path to the cloud

Your own path and pace to the cloud with Cisco Contact Center

April 23, 2020 | 08:00am

Explore the different public and private cloud options from the Cisco/Bucher + Suter cloud contact center portfolio:

  • Cisco WCC Webex Contact Center (formerly known as "CJP Customer Journey Platform")
  • Cisco WCCE Webex Contact Center Enterprise in the Cisco cloud
  • Bucher + Suter's own Cloud Contact Center

Discover different architecture options for existing Cisco UCCE/PCCE customers for your own path and pace to the cloud.

Webinar SMC Graphic

News around SMC 7

April 16, 2020 | 08:00am

Better understand where SMC can help you in your daily business as a supervisor. What is our Supervisor Management Console vision?

Webinar - The combined power of Cisco  Google

The combined power of Cisco & Google

April 9, 2020 | 08:00am

The session will offer a view of the Cisco architecture underlying the integration of Contact Centers with AI vendors and especially the strategic partnership with Google, some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impact, such as improved customer experience and reduced costs.

Webinar Cisco omnichannel Graphic

What's new in the Cisco omnichannel suite?

April 2, 2020 | 08:00am

What is Enterprise Chat and Email (ECE)? How can you extend Cisco ECE with more features?

Webinar Cisco CCE 12.5 Graphic

What's new in CCE 12.5?

March 24, 2020 | 08:00am

Learn more about Finesse 12.5 features. What is the SMC Cockpit? Do you already know the new “Cisco Analyzer” reporting engine?

Webinar Cisco Bots Graphic

What I need to know about bots

March 19, 2020 | 09:00am

In this webinar, you will learn how voice and chatbots work. What are the differences between them? You’ll learn all about intents and entities. Which solutions are available today?

Webinar Cisco Mobile Agent Graphic

Home Office: Mobile Agent in Action

March 12, 2020 | 09:00am

This is a technical Webinar. We will demonstrate what the mobile agent function offers and how you can configure it yourself.

Webinar Header 2

Live Vote! Your top 3 Omnichannel Desktop CRM Integration Challenges and how to approach them

Wednesday, March 04 2020, 09:00 am

#Salesforce #Dynamics #ServiceNow #SAP #Oracle #OwnCRM

Webinar Header 1

Extensive functionalities with Cisco's smart omni-channel contact centers

Tuesday, March 03 2020, 09:00 am

Cisco Contact Center full coverage with live voting and demos. Determine the topics; from the agent desktop strategy to Cloud CC and enriched AI contact centers.

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