Webinars: Current topics around Cisco Contact Center (Europe)

Due to postponements of live events and increased demand for specific Cisco Contact Center integration solutions, we have decided to share our knowledge with you through a webinar series. Get recordings and presentations for our Cisco Contact Center webinars here below or register for an upcoming webinar HERE.

All webinars were held in English.

Webinar Cisco CCE 12.5 Graphic

What's new in CCE 12.5?

March 24, 2020 | 08:00am

Learn more about Finesse 12.5 features. What is the SMC Cockpit? Do you already know the new “Cisco Analyzer” reporting engine?

Webinar Cisco Bots Graphic

What I need to know about bots

March 19, 2020 | 09:00am

In this webinar, you will learn how voice and chatbots work. What are the differences between them? You’ll learn all about intents and entities. Which solutions are available today?

Webinar Cisco Mobile Agent Graphic

Home Office: Mobile Agent in Action

March 12, 2020 | 09:00am

This is a technical Webinar. We will demonstrate what the mobile agent function offers and how you can configure it yourself.

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Live Vote! Your top 3 Omnichannel Desktop CRM Integration Challenges and how to approach them

Wednesday, March 04 2020, 09:00 am

#Salesforce #Dynamics #ServiceNow #SAP #Oracle #OwnCRM

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Extensive functionalities with Cisco's smart omni-channel contact centers

Tuesday, March 03 2020, 09:00 am

Cisco Contact Center full coverage with live voting and demos. Determine the topics; from the agent desktop strategy to Cloud CC and enriched AI contact centers.

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