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Webinars: Current topics around Cisco Contact Center (Europe)
Due to postponements of live events and increased demand for specific Cisco Contact Center integration solutions, we have decided to share our knowledge with you through a webinar series. Get recordings and presentations for our Cisco Contact Center webinars here below or register for an upcoming webinar HERE.
All webinars were held in English.
eGain Virtual Assistant – life in action!
April 30, 2020 | 08:00am
Come and see how eGain’s chatbot can help serve your customers 24x7. By using Knowledge-/Guided-Help your customers get optimal support and when required: a seamless contextual handover to a Cisco ECE (Chat) Agent
Your own path and pace to the cloud with Cisco Contact Center
April 23, 2020 | 08:00am
Explore the different public and private cloud options from the Cisco/Bucher + Suter cloud contact center portfolio:
- Cisco WCC Webex Contact Center (formerly known as "CJP Customer Journey Platform")
- Cisco WCCE Webex Contact Center Enterprise in the Cisco cloud
- Bucher + Suter's own Cloud Contact Center
Discover different architecture options for existing Cisco UCCE/PCCE customers for your own path and pace to the cloud.
The combined power of Cisco & Google
April 9, 2020 | 08:00am
The session will offer a view of the Cisco architecture underlying the integration of Contact Centers with AI vendors and especially the strategic partnership with Google, some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impact, such as improved customer experience and reduced costs.
Extensive functionalities with Cisco's smart omni-channel contact centers
Tuesday, March 03 2020, 09:00 am
Cisco Contact Center full coverage with live voting and demos. Determine the topics; from the agent desktop strategy to Cloud CC and enriched AI contact centers.
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