Webinar Follow-Up: Recordings and Slides

Due to postponements of live events and increased demand for specific Cisco Contact Center integration solutions, we have decided to share our knowledge with you through webinars. Get recordings and presentations for our Cisco Contact Center webinars here below. Furthermore you have the ability to watch our Customer Digital Experience Day on-demand: See the sessions on-demand.

#Chatbots #GoogleAndCiscoAI #VirtualAssistant #CognitiveServices #WebexContactCenter #CloudContactCenter #MobileAgent

All webinars were held in English.

CRM Connectors for Cisco Contact Center

In this webinar, we will highlight the capabilities of the CRM Connectors developed by Bucher + Suter, with a focus on Salesforce.

eGain Virtual Assistant – life in action!

Come and see how eGain’s chatbot can help serve your customers 24x7. By using Knowledge-/Guided-Help your customers get optimal support and when required: a seamless contextual handover to a Cisco ECE (Chat) Agent

Your own path and pace to the cloud with Cisco Contact Center

Explore the different cloud options from the Cisco and Bucher + Suter portfolio. Discover different architecture options for existing Cisco UCCE/PCCE customers for your own path and pace to the cloud.

- Cisco WxCC Webex Contact Center (formerly known as "CJP Customer Journey Platform")
- Cisco WxCCE Webex Contact Center Enterprise in the Cisco cloud
- Bucher + Suter's own Cloud Contact Center

News around SMC 7

Better understand where Supervisor Management Console SMC can help you in your daily business as a supervisor. What is our Supervisor Management vision?

The combined power of Cisco & Google

The session will offer a view of the Cisco architecture underlying the integration of Contact Centers with AI vendors and especially the strategic partnership with Google, some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impact, such as improved customer experience and reduced costs.

What's new in the Cisco omnichannel suite?

What is Enterprise Chat and Email (ECE)? How can you extend Cisco ECE with more features?

What's new in CCE 12.5?

Learn more about Finesse 12.5 features. What is the SMC Cockpit? Do you already know the new “Cisco Analyzer” reporting engine?

What I need to know about bots

In this webinar, you will learn how voice and chatbots work. What are the differences between them? You’ll learn all about intents and entities. Which solutions are available today?

Home Office: Mobile Agent in Action

This is a technical Webinar. We will demonstrate what the mobile agent function offers and how you can configure it yourself.

Live Vote! Your top 3 Omnichannel Desktop CRM Integration Challenges and how to approach them

#Salesforce #Dynamics #ServiceNow #SAP #Oracle #OwnCRM

Extensive functionalities with Cisco's smart omni-channel contact centers

Cisco Contact Center full coverage with live voting and demos. Determine the topics; from the agent desktop strategy to Cloud CC and enriched AI contact centers.

Contact our Cisco Contact Center Experts

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