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Webinar Follow-Up: Recordings and Slides
Due to postponements of live events and increased demand for specific Cisco Contact Center integration solutions, we have decided to share our knowledge with you through webinars. Get recordings and presentations for our Cisco Contact Center webinars here below. Furthermore you have the ability to watch our Customer Digital Experience Day on-demand: See the sessions on-demand.
#Chatbots #GoogleAndCiscoAI #VirtualAssistant #CognitiveServices #WebexContactCenter #CloudContactCenter #MobileAgent
All webinars were held in English.
eGain Virtual Assistant – life in action!
Come and see how eGain’s chatbot can help serve your customers 24x7. By using Knowledge-/Guided-Help your customers get optimal support and when required: a seamless contextual handover to a Cisco ECE (Chat) Agent
Your own path and pace to the cloud with Cisco Contact Center
Explore the different cloud options from the Cisco and Bucher + Suter portfolio. Discover different architecture options for existing Cisco UCCE/PCCE customers for your own path and pace to the cloud.
- Cisco WxCC Webex Contact Center (formerly known as "CJP Customer Journey Platform")
- Cisco WxCCE Webex Contact Center Enterprise in the Cisco cloud
- Bucher + Suter's own Cloud Contact Center
The combined power of Cisco & Google
The session will offer a view of the Cisco architecture underlying the integration of Contact Centers with AI vendors and especially the strategic partnership with Google, some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impact, such as improved customer experience and reduced costs.
What I need to know about bots
In this webinar, you will learn how voice and chatbots work. What are the differences between them? You’ll learn all about intents and entities. Which solutions are available today?
Extensive functionalities with Cisco's smart omni-channel contact centers
Cisco Contact Center full coverage with live voting and demos. Determine the topics; from the agent desktop strategy to Cloud CC and enriched AI contact centers.
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