Contact Center Management & Reporting Tools

Bucher + Suter has developed several applications to provide supervisors with the information and functionality they need to optimize contact center management.

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SMC

The b+s Supervisor Management Console is a highly intuitive GUI for the non-technical supervisor who is responsible for contact center administration and management.

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Reports for CUIC

b+s Reports for CUIC is an out-of-the-box solution providing supervisors with comprehensive, customizable, and easy-to-view historical and real-time reports.

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Wallboards

b+s Wallboards are quickly deployed, highly customizable, fully responsive dashboard solutions, that can provide the whole team visibilty over the contact center's KPIs.

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So how does a b+s product help supervisors?

To optimize resources and ensure contact centers are running at peak performance, supervisors need the right data and the tools to make on-the-fly decisions.

b+s offers products that provide real real-time data, comprehensive reports, and a unified cockpit from which to control workflow.

 
 

Contact our Cisco Contact Center Integration Experts

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