Contact Center Management & Reporting Tools
Bucher + Suter has developed several applications to provide supervisors with the information and functionality they need to optimize contact center management.
The b+s Supervisor Management Console is a highly intuitive GUI for the non-technical supervisor who is responsible for contact center administration and management.
Reports for CUIC
b+s Reports for CUIC is an out-of-the-box solution providing supervisors with comprehensive, customizable, and easy-to-view historical and real-time reports.
b+s Wallboards are quickly deployed, highly customizable, fully responsive dashboard solutions, that can provide the whole team visibilty over the contact center's KPIs.
So how does a b+s product help supervisors?
To optimize resources and ensure contact centers are running at peak performance, supervisors need the right data and the tools to make on-the-fly decisions.
b+s offers products that provide real real-time data, comprehensive reports, and a unified cockpit from which to control workflow.