b+s Supervisor Management Console (SMC)

Optimized contact centers mean happy customers and higher profits. With intuitively presented data, even non-technical supervisors can optimize contact center performance. This slick software makes it a breeze to use SMC to manage things like routing adjustments, hours of operation, announcements, and agent re-skilling.

 
Icon Tailored to Contact Center

Tailored to contact center supervisor needs

Icon Intuitive Layout

Intuitive layout helps prevent configuration errors

Icon Scale Lined

Highly scalable from small to enterprise class businesses

Icon Optimize with Real Time

Optimize on-the-fly with Real-time configuration

Icon Organization Lined

Multi-tenant capability with a slick authorization concept

Icon Multiple Timezones

Configurable time-zones for decentralized contact centers

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Resources

Collaterals

Demo Video

Video - SMC