News & Events June 23 – Webex Customer Experience Event in Frankfurt




June 23, 2022


Digitalisierung fängt immer erst im Kopf an!

Das ABC von Webex CX & Arbeiten in einer hybriden Welt

Digitale Kanäle, in guten wie in schlechten Zeiten!

From Cisco’s point of view

This sommer, we’re making digital channels sing

The purpose of our forthcoming events is to inspire you towards customer experience excellence. To that end, we’ll present you with a wide range of topics around CX, hybrid work, and analytics in the service center.

Agenda and topics

  • Digitisation always starts in the mind!
    Our keynote speaker inspires people and companies on their way to a digital and people-focused future.
    Detlev Artelt, Keynote Speaker and CX Expert at aixvox

  • The ABC of Webex CX & Working in a Hybrid World with Webex CX, Salesforce, Facebook, Bots and Social Messenger.
    Thorsten Schneider, Senior Consultant at Bucher + Suter

  • Digital channels, through good times and bad! Europe’s resilience is under intense scrutiny. But crises also encourage technological progress. Learn about the hotline for medical care in Ukraine.
    Jürgen Schick, Member of the Executive Board at Bucher + Suter

  • From Cisco’s perspective. How is Cisco positioning itself in the CX space and what
    are its biggest opportunities and threats?
    Roger Verburgt, Cisco Webex Customer Experience EMEA
  • Demo Stations:
    Hybrid Working Space, the interaction between digital channels and Webex, Contact Centre, Public
    Cloud vs. Private Cloud, Analytics and WFO.
    Thorsten Schneider and Thomas Portig, Webex CX experts at Bucher + Suter
  • Talks, networking, food, bar & lounge.
  • All presentations will be simultaneously translated from German to English.

What is Webex CX?

The Webex Customer Experience portfolio includes solutions for collaboration, contact center, AI, and digital channels such as SMS, chat, email, and messenger.

Webex Connect is a digital channel orchestration platform, and is compatible with all collaboration systems. The implementation does not require high investment costs, and billing is based on consumption. The path to exceedingly good automated communication is free of hurdles!

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Bucher + Suter Inc
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