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News

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October 7, 2021

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Webinar: the future of CX-focused contact centers

The future of CX-focused contact centers with Salesforce Service Cloud Voice.

Watch our b+s Connects for Service Cloud Voice webinar now

Thursday 7th October. Recording available below.

On Thursday, October 7th we hosted a webinar, where we explored the future of CX in the contact center and introduced our newest product: b+s Connects for Service Cloud Voice.

Salesforce Service Cloud Voice (SCV) for Partner Telephony promises a future of AI-assisted agents and actionable insights for your contact center, based on the rich journey data of your customers, that will power the next generation of experiences.

b+s Connects is the bridge providing the tools (like transcription) that will facilitate those great advances in the modern contact center. Discover how b+s Connects is empowering Cisco Contact Center customers to use SCV as their unified agent desktop, and make the leap into the future.

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The future of CX in the contact center: b+s Connects for Service Cloud Voice

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