You’re a non-profit organization (NPO) with a contact center. We want to help you run that contact center more efficiently through the b+s PLUS Program, which offers exclusive pricing for eligible NPOs when purchasing direct from Bucher + Suter, as part of our commitment to Pledge 1%.
Consider this your invitation to take advantage of the b+s PLUS Program. The PLUS Program is part of our commitment to pledge 1% of time, profit, and product to good causes, including the commitment of our resources to charity organizations and other NPOs.
Here’s how you can take advantage.
How to Qualify for b+s PLUS
To access highly discounted licenses for our contact center solutions, your organization must meet two simple criteria:
- You are a non-profit or charity organization
- Your NPO runs or plans to run Cisco Contact Center on-premise or Cisco’s cloud-solution; Webex Contact Center
Don’t know which contact center solution your NPO currently uses? Ask your contact center, CX, or IT team—they should be able to provide quick verification.
If you check both boxes, email plus@bucher-suter.com or complete the following form to begin the process. It’s easy, we promise.
You’re Perfect for b+s PLUS If…
In the NPO world, relationships are critical. Many leading organizations already rely on b+s Connects to deliver more efficient and personalized service to their donors, partners, and volunteers. Read our case studies to get an idea of what those deployments look like.
At a high level, your organization is perfect for b+s PLUS if you’re looking to:
What you’ll get
As a Cisco partner, reseller, and managed service provider, we’re ready to serve NPOs and charities of any size. Our team can find the right solution for your environments and needs, including applications for the Webex and Cisco Contact Center platforms.
1. Discounted b+s Connects Licenses
Our goal is to support NPOs with cost-effective access to b+s Connects. For eligible organizations placing orders directly with us, we offer steeply reduced licensing costs through our PLUS Program.
b+s Connects brings together the power of your existing Cisco Contact Center solution and your CRM. Standard features include:
- Click to dial
- Account / contact pop-up
- Interaction logging
- Data preview in gadget
- Supervisor controls & views
- Pre-built toolbars
As a computer telephony integration (CTI) solution that that integrates Cisco Contact Center with various CRM platforms, b+s Connects directly impacts business outcomes. It can reduce handle times, improve first-call resolution rates, and enhance customer satisfaction.
How?
- Agent Efficiency and Performance: Give contact center agents all the customer information they need through features like screen-pops, automated record creation, and wrap-up reasons. This significantly reduces handling time and eliminates the need to toggle between systems.
- Enhanced Customer Experience: Create a unified agent desktop that provides a complete overview of customers’ journeys across channels, enabling more personalized and contextual interactions.
- Supervisor Insights and Control: Ensure that data is automatically captured at every turn and every interaction to provide supervisors with actionable insights that help them optimize their teams and workloads.
- Technical Credibility and Endorsement: b+s Connects is specifically created for and endorsed by Cisco as the best way to connect Salesforce CRM with Cisco Contact Center, giving it significant credibility in the marketplace.
Ultimately, b+s Connects helps maximize ROI on your existing contact center and CRM investments. As an NPO participating in the Plus program, you’ll get the added cost efficiency of implementing b+s Connects with complimentary licenses.
2. Robust Contact Center Use Cases
You’ll find that b+s Connects is well-suited to support a variety of NPO-specific use cases
Donor Call Handling with Full Context in CRM: When a donor calls, b+s Connects automatically pulls up their full profile in your CRM—including donation history, past communications, campaign involvement, and engagement score.
- No more “Can I get your name again?” moments
- Personal, professional donor experiences without training staff on multiple tools
Volunteer Coordination via Inbound/Outbound Calls: Agents or staff can call volunteers directly from your CRM using click-to-dial. All call logs, notes, and recordings are automatically saved to the volunteer’s record.
- One interface, zero data loss, and full interaction traceability
- Confirm volunteer shifts, do wellness check-ins, or recruit for events
Emergency or Help Hotlines: For charities offering hotlines (e.g., mental health, legal advice, crisis support), b+s Connects enables rapid case creation and caller identification. If the caller is known, their file is auto-launched; if not, a new record is started instantly.
- Fast intake with real-time call data linked to Salesforce
- Call wrap-up and disposition codes captured natively
Campaign-Specific Call Routing: During high-traffic fundraising campaigns, b+s Connects supports dynamic routing based on:
- Donor tier (e.g., high-value vs. first-time)
- Language preference
- Region or campaign affiliation
As a result, calls are routed to the most appropriate agent or volunteer, not just the next available one.
Auto-Call Logging & Time Tracking for Grant Reporting: Every inbound/outbound call is automatically timestamped and logged in your CRM, including duration, outcome, and notes. This allows for hands-free tracking that can feed into dashboards or grant compliance reporting. For example, you can show aggregate volunteer support hours or donor follow-ups per campaign.
Click-to-Dial for Campaign Follow-Up: Staff can launch calls from a donor or partner list in your CRM using computer telephony integration (CTI) tools. No dialing errors, no toggling tabs. This helps to boost calling speed and ensure CRM records are updated in real time. It’s especially helpful for
- Post-event follow-ups
- Fundraising call-backs
- Partner outreach
Real-Time Call Monitoring & Whisper Coaching: Supervisors can monitor live calls, provide whisper coaching, or barge in for escalations—ideal for training new volunteers or agents in live environments.
Omnichannel Support with Voice as the Anchor: While b+s Connects can support multiple channels, voice remains foundational. CTI enables seamless switching between voice and support interactions, giving agents one interface for all. This enables consistent handling across channels—voice, email, chat—all synced to the same CRM record.
More on the b+s PLUS Program
Since launching the PLUS Program in 2022, we’ve had the honor of sharing both profits and time with many NPOs.
As rewarding as these experiences have been, our team is ready to give more of our product away to NPOs. This is a great opportunity to not only get highly discounted licenses for a leading contact center solution, but to work with our team of friendly experts.
