Integrate your back office teams to help compensate for overloads
Application access beyond your contact center agents
Back office integration
During normal operation, the contact center often has agents, not working at full capacity. With an overload, the opposite can happen.
Cisco and Bucher + Suter can help mitigate a workload imbalance with a virtual service center set up across your specialist departments. So now case managers and administrators receive the same license as customer service agents, but at considerably lower prices.