Avoid the risk of losing your customers
How can a company keep up with the coming and going of customer interactions and data from a wide variety of communication channels?
With an end-to-end omnichannel routing strategy, tailored to its needs.
How can a company keep up with the coming and going of customer interactions and data from a wide variety of communication channels?
With an end-to-end omnichannel routing strategy, tailored to its needs.
Calls, emails, chats, are bundled and forwarded to the responsible customer consultant. If the customer consultant is not available, a predefined substitute is used. You can ensure and improve avai…
Calls, emails, chats, are bundled and forwarded to the responsible customer consultant. If the customer consultant is not available, a predefined substitute is used. You can ensure and improve availability in the event of technical faults or unusual load situations with intelligent routing and load balancing between your branches.
In some companies, customers have a dedicated personal customer consultant who they can contact with their concerns via a personalized telephone number and email address. If the customer’s personal…
In some companies, customers have a dedicated personal customer consultant who they can contact with their concerns via a personalized telephone number and email address. If the customer’s personal consultant is not available, they’ll be forwarded to a substitute. These rules are stored on the customer’s systems or on the contact center system and form the basis of the routing strategy. These rules can then be implemented using the “waterfall” routing model.
With the help of the master call flow concept, Bucher + Suter offers companies the possibility of processing large volumes of existing and incoming service numbers using the same type of call distr…
With the help of the master call flow concept, Bucher + Suter offers companies the possibility of processing large volumes of existing and incoming service numbers using the same type of call distribution. Master call flows not only increase the flexibility and speed of implementing new business requirements, but also reduce the overall costs of operating the solution.
Fact Sheets
Videos
4600 S Syracuse St, 9th Floor Denver, CO 80237
info@bucher-suter.comLindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
info@bucher-suter.chStubenwald-Allee 19
D-64625 Bensheim