SAP Integration
363SAP Integration

SAP Integration

Improve contact center communication and your customer’s experiences with b+s Connects

Integrate SAP with Cisco Contact Center to speed agents’ work by providing them the information they need, when and where they need it.

b+s Connects

Discover why hundreds of contact centers trust Bucher + Suter products to help their agents deliver outstanding customer service.

Video poster image

The agent’s view

Incoming call with screen pop and click-to-dial
Warm Transfer
Email interactions
Chat handling

A single, simple agent UI, so your agent’s can focus on their highest priority: your customers!

Feature set

Voice Features Voice Features

Voice Features

  • Agent voice state control
  • Call control
  • Direct / consultative transfer and conference with call attached data for screen pops
  • Call detail logged inside of SAP
  • Optional / auto wrap up and wrap up wi…
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Voice Features

Voice Features

  • Agent voice state control
  • Call control
  • Direct / consultative transfer and conference with call attached data for screen pops
  • Call detail logged inside of SAP
  • Optional / auto wrap up and wrap up with reason
  • Click to dial phone numbers in SAP records
  • Support for Cisco Outbound Option
  • Support for Cisco Mobile Agent
Omnichannel Features Omnichannel Features

Omnichannel Features

  • Agent chat and email state control
  • Utilize Cisco’s Contact Center to route emails, tasks and chats
  • Unified Cisco reporting for multichannel interactions
  • Multichannel interactions control
  • Multise…
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Omnichannel Features

Omnichannel Features

  • Agent chat and email state control
  • Utilize Cisco’s Contact Center to route emails, tasks and chats
  • Unified Cisco reporting for multichannel interactions
  • Multichannel interactions control
  • Multisession interaction handling
  • Reroute multichannel interactions with screen pop

Resources

Fact Sheets

White Papers

Videos

  • b+s Connects for SAP demo

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