CRM Integration Solutions
b+s Connects: Finish Strong

At Bucher + Suter, we bring a Swiss commitment to excellence to everything we do. With b+s Connects, we provide powerful, transparent integrations for Cisco Contact Center to the most popular CRMs and enterprise applications on the market.

Delight Customers
Getting it right the first time is priceless. Because customers come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.

Drive Efficiency
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.

Provide Proactive Service
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions.
It's All About the Experience

Click-to-Dial

Account / Contact Pop-Up

Interaction Logging

Data Preview in Gadget

Supervisor Controls & Views

Pre-built Toolbars
What b+s Connects can offer your business

AGENT
Help them help you
Tools they need to provide a superior customer experience

SUPERVISOR
Remove the guesswork
Reports and data that facilitate optimization

ADMINISTRATOR
Streamline their decision making
Easy-to-implement software, freeing IT to innovate rather than just support
The Customer Journey as it should be

Personal
Connect to customers in a whole new way

Effortless
Provide hassle-free customer service by streamlining agent workflow

Relevant
Deliver the kind of service customers now expect

Any Channel
Put customers in charge of how and when they connect

Proactive
Responding to customers before they know they need help is gold