CRM Connectors
for Cisco Contact Center
b+s Connects: Finish Strong
At Bucher + Suter, we bring a Swiss commitment to excellence to everything we do. With b+s Connects, we provide powerful, transparent integrations for Cisco Contact Center to the most popular CRMs and enterprise applications on the market.
Salesforce Integration
MS Dynamics Integration
Oracle SC Integration
Siebel Integration
SAP Integration
ServiceNow Integration
Zendesk Integration
Epic Integration
Delight Customers
Getting it right the first time is priceless. Because customers come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.
Drive Efficiency
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.
Provide Proactive Service
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions.
It's All About the Experience
Click-to-Dial
Account / Contact Pop-Up
Interaction Logging
Data Preview in Gadget
Supervisor Controls & Views
Pre-built Toolbars
What b+s Connects can offer your business
AGENT
Help them help you
Tools they need to provide a superior customer experience
SUPERVISOR
Remove the guesswork
Reports and data that facilitate optimization
ADMINISTRATOR
Streamline their decision making
Easy-to-implement software, freeing IT to innovate rather than just support
The Customer Journey as it should be
Personal
Connect to customers in a whole new way
Effortless
Provide hassle-free customer service by streamlining agent workflow
Relevant
Deliver the kind of service customers now expect
Any Channel
Put customers in charge of how and when they connect
Proactive
Responding to customers before they know they need help is gold