A Connector for Every Occasion

Award-winning Cisco Preferred Solution Partner, Bucher + Suter brings a Swiss commitment to excellence to everything it does. We provide powerful, transparent integrations of complex and business-critical applications for Cisco Contact Center to the most popular CRMs on the market.

Salesforce Integration

MS Dynamics Integration

Oracle SC Integration

Siebel Integration

SAP Integration

ServiceNow Integration

Zendesk Integration

Epic Integration

Zeichenfläche 1 Kopie 66

Delight Customers

Getting it right the first time is priceless. Because customers come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.

Zeichenfläche 1 Kopie 67

Drive Efficiency

The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.

Zeichenfläche 1 Kopie 68

Provide Proactive Service

Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions. 

It's All About the Experience

Zeichenfläche 1 Kopie 69

Click-to-Dial

Zeichenfläche 1 Kopie 70

Account / Contact Pop-Up

Zeichenfläche 1 Kopie 71

Interaction Logging

Zeichenfläche 1 Kopie 72

Data Preview in Gadget

Zeichenfläche 1 Kopie 44

Supervisor Controls & Views

Zeichenfläche 1 Kopie 74

Pre-built Toolbars

What b+s Connects can offer your business

Foto Agent

AGENT

Help them help you

Tools they need to provide a superior customer experience

Foto Supervisor

SUPERVISOR

Remove the guesswork

Reports and data that facilitate optimization

Foto Administrator

ADMINISTRATOR

Streamline their decision making

Easy-to-implement software, freeing IT to innovate rather than just support

The Customer Journey as it should be

Zeichenfläche 1 Kopie 75

Personal

Connect to customers in a whole new way

Zeichenfläche 1 Kopie 76

Effortless

Provide hassle-free customer service by streamlining agent workflow

Zeichenfläche 1 Kopie 77

Relevant

Deliver the kind of service customers now expect

Zeichenfläche 1 Kopie 126

Any Channel

Put customers in charge of how and when they connect

Zeichenfläche 1 Kopie 127

Proactive

Responding to customers before they know they need help is gold

 
 

Contact our Cisco Contact Center Integration Experts

captcha
 
 
Cisco Solution Partner Premier Certified