b+s Connects for SAP C4C

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The modern-day consumer demands speed, quality, and care, right through the customer journey, from pre-sales to aftercare. With b+s Connects for SAP C4C, you can give your customers the kind of contact center experiences that they'll shout about, for all the right reasons. By providing agents easy access to the controls they need, to efficiently manage their calls, from inside the SAP C4C interface, you can help elevate your agents and your contact center to the next level. Create the meaningful and personal communication your customers deserve with b+s Connects.

SAP-C4C---Architecture

What’s Under the Hood

Check out our whitepaper and discover just what's under the hood of our connectors and what makes them so unique. From screen-pops to multi-channel routing and everything in between, we take a deep-dive into our products' key features and the technology that empowers them.

Download Whitepaper

Feature Set

  • Agent voice state control
  • Call controls
  • Transfer and conference
  • Wrap-ups
  • Click-to-dial
  • Desktop notifications for incoming calls
  • Support for Cisco Mobile Agent (CCE only)

Resources

Demo Video

Demo - Connects for SAP C4C
 
 

Contact our Cisco Contact Center Integration Experts

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