Implement solutions that make it possible to provide the kind of customer service experience today’s consumers expect. Integrate SAP with Cisco Contact Center to speed agents’ work by providing them the information they need, when and where they need it. Faster service is better service. Put your agents in a position to get it right the first time, and every time.
b+s MCA for SAP ®
SAP Integration for Cisco Contact Center (CCE)
Implement solutions that make it possible to provide the kind of customer service experience today’s consumers expect. Integrate SAP with Cisco Contact Center to speed agents’ work by providing them the information they need, when and where they need it. Faster service is better service. Put your agents in a position to get it right the first time, and every time.
Delight Customers
Getting it right the first time is priceless. Because customers must come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.
Drive Efficiency
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.
Provide Proactive Service
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions.
Across the Board Value
CUSTOMER
Connect to their lifecycle
Customer service done right translates into satisfied and loyal customers
AGENT
Help them help you
Tools they need to provide a superior customer experience
SUPERVISOR
Remove the guesswork
Reports and data that facilitate optimization
Power Tools for Agents
Click-to-Dial
Account / Contact Pop-Up
Interaction Logging
Screen Transfer
Real-time Displays
Data Preview in Toolbar
What’s Under the Hood
Contact centers' communication demands are almost as complex as the technology that service those needs. Explaining what’s at stake and identifying ways to make subtle but essential changes is what we’re all about.
Feature Set
Resources
Fact Sheet
White Paper
Demo Video
Learn more about the b+s MCA for SAP connector today!
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