b+s Connects for Service Cloud Voice
Having all of your customer data in one place is critical to deriving the insights that will drive agent efficiency and facilitate the best customer experiences. That's why integrating your contact center data into your CRM is so fundamental to your contact center success. Orchestrate your data to a single source of truth with b+s Connects.
With b+s Connects for Service Cloud Voice, the gap between Cisco Contact Center and Salesforce Service Cloud Voice is bridged. Efficient, tailored, AI-supported customer experiences that reflect your company values and promote customer-focus in your agent teams is available now.
- Agent state control
- Call data display
- Call controls
- Wrap up with reason
- Simple administration
- Real-time display of contact center data
- Salesforce as the unified agent desktop
- Salesforce as the single source of truth
- Transcription service support (Voicea, Google, Uniphore)
- Salesforce Einstein support
- Next Best Action
- Case Classification
- Article Recommendations
- Case and call wrap-up recommendations
Here's what our customers have to say
Bucher and Suter Connects has been a HUGE help in connecting two of our company's core platforms. Everything from the install to the usage of the connector has been a breeze and has been helpful since day one.
I am more productive and efficient when taking customer calls. I do not have to reach over to my phone and have less typing to do. Everything is a click away. I can not work without it! It has made my job a lot easier.