Agent Desktops

High-Powered Tools for Agents

These easy-to-configure agent desktop add-ons create decisive and effective agents. Streamlining their job with intuitive software and access to multiple touchpoints with customers translates into faster contact resolution.

Make your customers happy by allowing your agents to work smart.


TAO for Cisco Finesse

b+s TAO for Cisco Finesse enriches the Finesse agent desktop with integrated features, functions and data from some of the world’s most widely-adopted service applications.


Fusion for Cisco Finesse

b+s Fusion for Finesse provides agents using Finesse with a set of high-powered, out-of-the box gadgets.


Contact our Cisco Contact Center Integration Experts