High-Powered Tools for Agents
These easy-to-configure agent desktop add-ons create decisive and effective agents. Streamlining their job with intuitive software and access to multiple touchpoints with customers translates into faster contact resolution.
Make your customers happy by allowing your agents to work smart.
TAO for Cisco Finesse
b+s TAO for Cisco Finesse enriches the Finesse agent desktop with integrated features, functions, and data from some of the world’s most widely-adopted service applications.
Fusion for Cisco Finesse
b+s Fusion for Finesse provides agents using Finesse with a set of high-powered, out-of-the box gadgets.
So how do b+s products help agents?
Contact center agents are the folks that make it all happen. Help them work effectively so customers get what they expect. Efficient agents means fewer agents. Intuitive software means faster training. All this adds up to resource optimization and faster contact resolution.