user-friendly graphical interface
for contact center agents
Bucher + Suter is a global provider of contact center solutions and services with corporate offices located in Bern, Switzerland and Heppenheim, Germany. We have helped contact centers across a wide range of industries achieve their business goals in Europe, America and the Middle East.
"Bucher + Suter has worked with Cisco in contact centers and Customer Collaboration for more than a decade, and they are a leading contact center system integrator.
Bucher + Suter have extensive experience in CRM integration and are delivering innovative solutions on top of Cisco Finesse, our web 2.0 desktop. These new offerings provide feature rich and user friendly integrations between the Cisco Contact Center and market leading CRM solutions such as SAP and Salesforce.com.
Bucher + Suter's strong technical expertise combined with Cisco's award winning technology provide customers with out of the box integrations that can be implemented quickly and easily. The need to integrate CRM to the contact center is critical to our customers. Together, b+s and Cisco fill this need."
John Hernandez, Vice President and GM, Cisco Contact Center Business Unit