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Produkte
CRM Connectors Contact Center
Salesforce Integration
Microsoft Dynamics CRM Integration
SAP CRM Integration
Siebel Integration
Oracle CX Integration
Cisco Finesse Integration
CRM Connectors Unified Communications
Salesforce Integration
dCloud Description CUCM Edition
Agent Desktops
Fusion for Finesse
Supervisor Desktops
Reports for CUIC
Overview Basic Reports
110 - CallType RealTime
120 - CallType Intraday
130 - CallType Interval
140 - CallType Daily
141 - CallType Handled Daily
142 - CallType Wrapup Daily
210 - Enterprise CallType RealTime
230 - Enterprise CallType Interval
240 - Enterprise CallType Daily
290 - Enterprise CallType Configuration
300 - Agent Login Logout
310 - Agent Real Time
312 - Agent RealTime State Counts Graph - all
313 - Agent RealTime State Counts Graph - split
314 - Agent RealTime State Counts Graph - simple
330 - Agent Interval
335_Agent State Interval
336_Agent State Voice Interval
337_Agent NotReady Detail Voice
340 - Agent Daily
341 - Agent CC in Handled Daily
342 - Agent CC in Wrapup Daily
346_Agent State Voice Daily
347_Agent NotReady Detail Voice Daily
390_Agent SkillGroup Membership
410 - Team Real Time
411 - Team Real Time State Counts
412 - Team Real Time State Counts Graph - all
413 - Team RealTime State Counts Graph - split
414 - Team RealTime State Counts Graph - simple
420 - Team Intraday
430 - Team Interval
433 - Team Summary Interval
435_Team State Interval
436_Team State Voice Interval
437_Team NotReady Detail Voice
440 - Team Daily
441 - Team CC in Handled Daily
442 - Team CC in Wrapup Daily
443 - Team Summary Daily
446_Team State Voice Daily
447_Team NotReady Detail Voice Daily
490_Team SkillGroup Membership
510 - SkillGroup Real Time
530 SkillGroup Interval
535_PrecisionQueue Interval Step Volumes
540_SkillGroup Daily
541 - Skill Group CC in Handled Daily
542 - Skill Group CC in Wrapup Daily
546_PrecisionQueue Daily finished by Step
590_SkillGroup Membership
591_SkillGroup Type Configuration
610 - Enterprise SkillGroup RealTime
611_Enterprise SkillGroup real time State Counts
Overview Call-by-Call Reports
000 - Contact Detail Summary
001 - Contact Detail History
040 - Contact Daily by Call Type
101 Call Type Detail Handled
102 CallType Detail
145 Call Type Daily Recaller
146 Call Type Daily CrossRecaller
147 Call Type Daily Top ANI
301 - Agent Detail CC in Handled
309 - Agent Detail DN Calls
348_Agent Daily DN Wrapup Detail
349 - Agent Daily DN Calls
401_Team Detail CC In Handled
448_Team Daily DN Wrapup Detail
449 - Team Daily DN Calls
501_SkillGroup Detail Handled
700 Outbound Campaign Detail
900 Search Customer Call Detail
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