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Salesforce Integration
dCloud Description CUCM Edition
Agent Desktops
Fusion for Finesse
Supervisor Desktops
Reports for CUIC
Overview Basic Reports
110 - CallType RealTime
120 - CallType Intraday
130 - CallType Interval
140 - CallType Daily
141 - CallType Handled Daily
142 - CallType Wrapup Daily
210 - Enterprise CallType RealTime
230 - Enterprise CallType Interval
240 - Enterprise CallType Daily
290 - Enterprise CallType Configuration
300 - Agent Login Logout
310 - Agent Real Time
312 - Agent RealTime State Counts Graph - all
313 - Agent RealTime State Counts Graph - split
314 - Agent RealTime State Counts Graph - simple
330 - Agent Interval
335_Agent State Interval
336_Agent State Voice Interval
337_Agent NotReady Detail Voice
340 - Agent Daily
341 - Agent CC in Handled Daily
342 - Agent CC in Wrapup Daily
346_Agent State Voice Daily
347_Agent NotReady Detail Voice Daily
390_Agent SkillGroup Membership
410 - Team Real Time
411 - Team Real Time State Counts
412 - Team Real Time State Counts Graph - all
413 - Team RealTime State Counts Graph - split
414 - Team RealTime State Counts Graph - simple
420 - Team Intraday
430 - Team Interval
433 - Team Summary Interval
435_Team State Interval
436_Team State Voice Interval
437_Team NotReady Detail Voice
440 - Team Daily
441 - Team CC in Handled Daily
442 - Team CC in Wrapup Daily
443 - Team Summary Daily
446_Team State Voice Daily
447_Team NotReady Detail Voice Daily
490_Team SkillGroup Membership
510 - SkillGroup Real Time
530 SkillGroup Interval
535_PrecisionQueue Interval Step Volumes
540_SkillGroup Daily
541 - Skill Group CC in Handled Daily
542 - Skill Group CC in Wrapup Daily
546_PrecisionQueue Daily finished by Step
590_SkillGroup Membership
591_SkillGroup Type Configuration
610 - Enterprise SkillGroup RealTime
611_Enterprise SkillGroup real time State Counts
Overview Call-by-Call Reports
000 - Contact Detail Summary
001 - Contact Detail History
040 - Contact Daily by Call Type
101 Call Type Detail Handled
102 CallType Detail
145 Call Type Daily Recaller
146 Call Type Daily CrossRecaller
147 Call Type Daily Top ANI
301 - Agent Detail CC in Handled
309 - Agent Detail DN Calls
348_Agent Daily DN Wrapup Detail
349 - Agent Daily DN Calls
401_Team Detail CC In Handled
448_Team Daily DN Wrapup Detail
449 - Team Daily DN Calls
501_SkillGroup Detail Handled
700 Outbound Campaign Detail
900 Search Customer Call Detail
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