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News & Events

• 360° service experiences: anticipating the needs of today’s financial services customer
• 4 tips for more personalized contact center experiences
• 40 Year Anniversary
• 5 common customer contact center frustrations
• A Guide to Contact Center as a Service (CCaaS)
• Agent Desktop Service Strategy
• AI for customer experience: 5 use cases for the modern contact center
• AI for the Public Sector: 3 Things to Keep in Mind
• AI in customer service webinar February 14, 2024
• AI-powered Agent Assistance: in-context and in the flow
• Award-winning customer service platform: Cognigy.AI wins major german contact center award
• Awards
• b+s Connects for Dynamics 5.6
• b+s Connects for Microsoft Dynamics 5.7
• b+s Connects for Microsoft Dynamics 5.8
• b+s Connects for Microsoft Dynamics 5.9
• b+s Connects for Microsoft Dynamics Webinar
• b+s Connects for Salesforce 5.3
• b+s Connects for Salesforce 5.4
• b+s Connects for Salesforce 5.7
• b+s Connects for Service Cloud Voice Press Release
• b+s Connects for ServiceNow – Version 3.5
• b+s Connects for ServiceNow 3.7
• b+s Connects for ServiceNow Webinar
• b+s Elevate – press release
• Battle of the contact centers – on-premise vs CCaaS vs hosted cloud
• Beach Clean-Up in Marseille
• Best conversational analytics: Interview with Cognigy
• Bike Event 2025
• Bringing pitch-perfect voice interactions into Salesforce
• Bucher + Suter announces Webex Contact Center support for Service Cloud Voice with b+s Connects
• Bucher + Suter at Agentforce World Tour NYC
• Bucher + Suter at Dreamforce 2024: Elevating Customer Experience Beyond the Cloud
• Bucher + Suter at Salesforce Agentforce World Tour NYC!
• Bucher + Suter at the CCW 2024
• Bucher + Suter PLUS: Bucher + Suter joins the Pledge 1% Movement
• Bucher + Suter PLUS: Pledge 1% VTO in the mountains
• Bucher + Suter PLUS: VTO in the local Bensheim community
• Bucher + Suter was setting sail for Cisco Live in San Diego 2025 – thanks for joining us on this journey!
• Bucher + Suter’s hands-on VTO-day in Las Vegas – a day of connection and compassion
• Bucher + Suter’s VTO Day repairing Swiss pathways – a day in the forest
• Building automated customer journeys with WhatsApp
• Call center CTI: connecting customer data with your contact center
• CCW 2020 – Participation Cancelled
• CCW 2021
• CCW 2023 Berlin
• CCW 2025 | Berlin
• CCW Las Vegas 2025
• CDX Day 2023 | Bensheim
• CDX Day 2024 | Bern
• CDX Day 2024 | Wallisellen
• Cisco Contact Center, show us what you got!
• Cisco Google Cloud Challenge Winner
• Cisco just announced Webex AI Agent. Here’s what that means for your contact center
• Cisco Live 2024
• Cisco Live US 2020
• Cisco Webex Contact Center
• Closing gateways to cybercriminals!
• Connecting to your customers: the key to business growth
• Conversational AI Webinar January 18, 2024
• Covid-19 Statement
• Creating a platform for collaboration with our partners and customers
• Custom Toolbars For Any Occasion
• Customer Digital Experience Day Germany
• Customer Experience
• Customer Relations Forum | Zurich, CH
• Data sovereignty in uncertain times: The Swiss advantage 
• Differences: Federated Routing and UQ
• Digital CX 2024 | Frankfurt
• Diverse News
• DMEA 2024 | Berlin
• Do cloud services reduce operational costs?
• Dreamforce 2019
• Dreamforce 2021
• Embarrassment of riches? What contact centers get wrong about reporting
• Enterprise Connect 2025
• Follow-Up: CDX Day Online
• Follow-Up: CDX Day Switzerland
• Follow-Up: Webinar Series Spring 2020
• Generative AI chatbots vs. human agents: why contact centers need both
• Giving Back at Cisco Live! 2025: A Heartfelt Day at Ronald McDonald House Charities 
• How close are we to AI-first contact centers?
• How contact center optimization can differentiate your enterprise
• How is digitalization affecting customer service?
• How the right contact center technology can help remedy the current airline crisis
• How to get the most out of a call center environment
• How to get the most out of call center reporting
• How to unify your customer communication suite: new product overview
• How versatile would you like your customer service to be?
• How your NPO can get discounted contact center tech
• Humanizing financial services with next-gen AI chat and voicebots
• Interview – 20 years Cisco
• Interview – The future is in the cloud
• Is AI replacing IVRs and ACDs?
• Is your contact center intelligent? 7 questions.
• Join us at Cisco Live in Barcelona, Spain
• June 23 – Webex Customer Experience Event in Frankfurt
• Make the Most of the Virtual Cisco Live 2021
• May 11 – Webex Customer Experience hybrid Event in Bern
• Mercalis (formerly TrialCard) Case Study
• Now at Work 2019 – ServiceNow
• Now Listed: EU – US Data Privacy Framework (DPF)
• Omnichannel and meeting your customers where they want to be met
• One year on: The b+s PLUS Program 
• Optimized customer experiences with Dynamics 365 Customer Service
• Partnership announcement: Bucher + Suter and Upstream Works
• Quick start guide to Generative AI and ChatGPT for customer service 
• Recap: Customer Digital Experience Day 2025 | Bensheim
• Revolutionizing customer service with Salesforce and Cisco’s Webex Contact Center
• Salesforce Omni Channel Federation
• Salesforce omni-channel: full customer journey service
• Salesforce releases Agentforce for autonomous AI bots. Here’s what you need to know.
• Salesforce Service Cloud Voice interview
• Salesforce World Tour NYC
• Service Cloud Voice Announcement
• ServiceNow Sales KickOff 2020
• Short-term fling vs. long-term thing: How to spot a reliable tech partner
• Spotlight: digital customer experience in the public sector
• Spotlight: Innovative Customer Service in Regulated Industries
• State of play: why financial services needs A+ customer service now more than ever
• Strategie-Clients-Paris
• The art of customer success and the guidelines to help you succeed
• The Bucher + Suter Customer Satisfaction Survey (Ts, Cs, and FAQs)
• The changing customer expectations of the contact center
• The Cloud Pioneer – An Interview
• The foundations of intelligent contact centers
• The increasing importance of WhatsApp in business and how to integrate it into your contact center
• The Most Important KPIs in Call Centers: How to Measure Success and Improve Customer Service
• The relevance of the contact center in the age of increasing digitization
• Top contact center agent challenges for 2025: our predictions
• Update: Bucher + Suter Statement on Log4j Vulnerability
• Voice Automation: secure and scalable
• Voicebot power Webinar with Helsana on June 20, 2024
• Walking the talk: Our customer service philosophy
• Webex Connect
• WebexOne 2020
• WebexOne 2024
• Webinar with Groupe Mutuel: AI is not everything!
• Webinar: the future of CX-focused contact centers
• What do customers really want from their contact center experience?
• What does agentic AI mean for contact centers?
• What it takes to migrate your contact center from on-premises to cloud 
• What the future of work means for agents in the contact center
• Why conversational data is a contact center gold mine
• Why CTI matters
• Why customer experience matters in the contact center
• Why integrate CTI with your CRM?
• Why the world’s top enterprises invest in an omnichannel contact center
• Winning the numbers game: how to get more out of Salesforce Sales Engagement
• Your contact center is so much more than a cost center
• Your opinion counts!